catalyst2 experienced a major incident on February 20, 2024 affecting Core Network and Dedicated Servers, lasting 6d 13h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Feb 20, 2024, 11:17 PM UTC
We are currently experiencing networking issues in our Reading DC, we have engaged the provider of our network in that location and are currently investigating with them. We will update shortly once the core issue has been identified.
- monitoring Feb 20, 2024, 11:37 PM UTC
The network provider have now fixed the issue. Our apologies for the problem, this was unfortunately outside of our direct control, within the next few weeks we already have a plan in place to move to a new network within the Reading facility, which should prevent such issues. We will continue to monitor, if you experience any issues please contact us.
- resolved Feb 27, 2024, 12:54 PM UTC
This incident has been resolved.