catalyst2 incident

Telehouse - Network Instability

Major Resolved View vendor source →

catalyst2 experienced a major incident on April 10, 2024 affecting Core Network and VMware infrastructure and 1 more component, lasting 1d 12h. The incident has been resolved; the full update timeline is below.

Started
Apr 10, 2024, 07:58 PM UTC
Resolved
Apr 12, 2024, 08:24 AM UTC
Duration
1d 12h
Detected by Pingoru
Apr 10, 2024, 07:58 PM UTC

Affected components

Core NetworkVMware infrastructureDedicated ServersShared Hosting

Update timeline

  1. investigating Apr 10, 2024, 07:58 PM UTC

    We are currently investigating some intermittent network issues on our Telehouse network, this is being investigated as a priority and we will provide a further update shortly.

  2. identified Apr 10, 2024, 08:19 PM UTC

    We have identified this is an attack against a client on our network, we are currently putting mitigations in place and will update again shortly.

  3. monitoring Apr 10, 2024, 08:52 PM UTC

    We have implemented a mitigation for this and will continue to monitor closely. Apologies for any impact caused.

  4. resolved Apr 12, 2024, 08:24 AM UTC

    This incident has been resolved.