Castle experienced a notice incident on August 31, 2021, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Aug 31, 2021, 04:08 PM UTC
Between 14:43 and 15:31 UTC Castle experienced an infrastructure issue with our message queuing system that caused some customer event data to get lost. While risk scoring and inline responses were functioning normally, the requests sent during the period of the incident will not be visible or searchable in the Castle Dashboard We're prioritizing efforts to add extra redundancy to our system to prevent this from happening again.