Castle incident

API performance degradation

Minor Resolved View vendor source →

Castle experienced a minor incident on June 16, 2022 affecting Risk and Filter APIs and Log API and 1 more component, lasting 3h 56m. The incident has been resolved; the full update timeline is below.

Started
Jun 16, 2022, 02:45 AM UTC
Resolved
Jun 16, 2022, 06:41 AM UTC
Duration
3h 56m
Detected by Pingoru
Jun 16, 2022, 02:45 AM UTC

Affected components

Risk and Filter APIsLog APILegacy APIs

Update timeline

  1. investigating Jun 16, 2022, 02:45 AM UTC

    We are investigating general API slowdown.

  2. identified Jun 16, 2022, 02:59 AM UTC

    We have identified the issue. We are working to remediate the root cause.

  3. identified Jun 16, 2022, 03:36 AM UTC

    While we are working on a permanent fix we are observing response times to improve.

  4. monitoring Jun 16, 2022, 06:01 AM UTC

    We see improved response times on our API endpoints. We will monitor the situation.

  5. resolved Jun 16, 2022, 06:41 AM UTC

    This incident has been resolved.