Castle incident

Data ingestion issue in the Explore tab

Major Resolved View vendor source →

Castle experienced a major incident on July 11, 2022 affecting Dashboard, lasting 1h 23m. The incident has been resolved; the full update timeline is below.

Started
Jul 11, 2022, 01:55 PM UTC
Resolved
Jul 11, 2022, 03:19 PM UTC
Duration
1h 23m
Detected by Pingoru
Jul 11, 2022, 01:55 PM UTC

Affected components

Dashboard

Update timeline

  1. identified Jul 11, 2022, 01:55 PM UTC

    We are currently observing data ingestion problems that are caused by issue in one of our databases. We are actively working on fixing the core issue. Also there is no data loss in any of the systems.

  2. monitoring Jul 11, 2022, 02:22 PM UTC

    We have resolved the core issue. All data should be available in dashboard. We are going to actively monitor data ingestion.

  3. resolved Jul 11, 2022, 03:19 PM UTC

    This incident has been resolved.