Castle incident

API downtime

Major Resolved View vendor source →

Castle experienced a major incident on August 8, 2022 affecting Dashboard and Risk and Filter APIs and 1 more component, lasting 2h 13m. The incident has been resolved; the full update timeline is below.

Started
Aug 08, 2022, 04:49 PM UTC
Resolved
Aug 08, 2022, 07:03 PM UTC
Duration
2h 13m
Detected by Pingoru
Aug 08, 2022, 04:49 PM UTC

Affected components

DashboardRisk and Filter APIsLog APILegacy APIs

Update timeline

  1. investigating Aug 08, 2022, 04:49 PM UTC

    We’re experiencing timeouts in API endpoints. Investigating.

  2. investigating Aug 08, 2022, 05:09 PM UTC

    API responses are coming through for some requests.

  3. identified Aug 08, 2022, 05:18 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Aug 08, 2022, 05:37 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Aug 08, 2022, 07:03 PM UTC

    This incident has been resolved.