Castle incident

Service degradation

Minor Resolved View vendor source →

Castle experienced a minor incident on January 22, 2023 affecting Dashboard and Risk and Filter APIs and 1 more component, lasting 38m. The incident has been resolved; the full update timeline is below.

Started
Jan 22, 2023, 12:20 AM UTC
Resolved
Jan 22, 2023, 12:58 AM UTC
Duration
38m
Detected by Pingoru
Jan 22, 2023, 12:20 AM UTC

Affected components

DashboardRisk and Filter APIsLog APILegacy APIs

Update timeline

  1. investigating Jan 22, 2023, 12:20 AM UTC

    We are investigating an issue where 401 and 503 responses are returned for a subset of requests. We're still assessing the scope of the issue and will keep you posted.

  2. monitoring Jan 22, 2023, 12:40 AM UTC

    We've identified what seems to be the issue and have deployed a fix. The service seems to be back to normal but we'll be monitoring it and follow up with a confirmation.

  3. resolved Jan 22, 2023, 12:58 AM UTC

    The APIs are back to full operation and we're assessing any impact on the data during the period of the incident. We will follow up with an analysis.