Castle incident

Intermittent 5xx API errors

Minor Resolved View vendor source →

Castle experienced a minor incident on February 22, 2023 affecting Risk and Filter APIs, lasting 2h 54m. The incident has been resolved; the full update timeline is below.

Started
Feb 22, 2023, 04:45 AM UTC
Resolved
Feb 22, 2023, 07:39 AM UTC
Duration
2h 54m
Detected by Pingoru
Feb 22, 2023, 04:45 AM UTC

Affected components

Risk and Filter APIs

Update timeline

  1. investigating Feb 22, 2023, 04:45 AM UTC

    We are currently investigating intermittent 5xx API errors and longer than usual response times.

  2. resolved Feb 22, 2023, 07:39 AM UTC

    Our team has thoroughly investigated the issue and determined that the root cause is likely due to underlying networking issues within AWS.