Castle Outage History
Castle is up right nowPingoru has recorded 27 incidents for Castle: 5 in the last 12 months and 2 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 1 | 12 of 744 (2%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 1 | 0 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 1 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 517 (0%) |
Incidents, newest first
Critical September 7, 2026 Risk & Filter API Outage 12m Risk and Filter APIs
Started Sep 07, 2026, 01:11 PM UTC· resolved Sep 07, 2026, 01:23 PM UTC
- investigating Sep 07, 2026, 01:51 PM UTC
We experienced an API outage from 13:11 UTC to 13:23 UTC due to infrastructure scaling issues. The system is now fully operational.
- resolved Sep 07, 2026, 01:51 PM UTC
This incident has been resolved.
Major July 31, 2026 Elevated number of errors 9m
Started Jul 31, 2026, 04:55 PM UTC· resolved Jul 31, 2026, 05:04 PM UTC
- resolved Jul 31, 2026, 06:01 PM UTC
We experienced an elevated number of errors returned by our API. Our team resolved the issue, and the API is operating normally. We apologize for any inconvenience caused.
Minor May 8, 2026 Degraded performance and latency due to upstream provider issues 12h 9m Risk and Filter APIs, Log API, Legacy APIs
Started May 08, 2026, 04:31 AM UTC· resolved May 08, 2026, 04:41 PM UTC
- identified May 08, 2026, 04:31 AM UTC
We are observing an elevated number of errors and slightly higher latency than normal due to upstream provider issues in AWS US-EAST-1 (us-east-1a). We are continuing to monitor the situation. https://health.aws.amazon.com/health/status
- monitoring May 08, 2026, 04:56 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 08, 2026, 04:41 PM UTC
This incident has been resolved.
Notice March 17, 2026 Risk and Filter API Outage – Risk and Filter APIs
Started Mar 17, 2026, 09:56 AM UTC· resolved Mar 17, 2026, 09:56 AM UTC
- resolved Mar 17, 2026, 09:56 AM UTC
We experienced an issue with downsizing one of our underlying nodes that affected the 25% of our traffic.
Notice January 22, 2026 API Outage – Risk and Filter APIs
Started Jan 22, 2026, 11:01 PM UTC· resolved Jan 22, 2026, 11:01 PM UTC
- resolved Jan 22, 2026, 11:01 PM UTC
This incident has been resolved.
Minor June 27, 2025 We observe a slight increase in 5xx errors due to transient backend issues. 1h 22m
Started Jun 27, 2025, 05:30 AM UTC· resolved Jun 27, 2025, 06:52 AM UTC
- resolved Jun 27, 2025, 07:18 AM UTC
We’re currently experiencing an elevated number of errors returned by our API. Our team has identified the root cause and is actively working on a fix. We apologize for any inconvenience and will provide updates as soon as more information becomes available.
Minor January 29, 2025 Partial service degradation 3h 9m Risk and Filter APIs, Log API, Legacy APIs
Started Jan 29, 2025, 12:20 AM UTC· resolved Jan 29, 2025, 03:29 AM UTC
- identified Jan 29, 2025, 01:07 AM UTC
We’re currently experiencing an elevated number of errors returned by our API. Our team has identified the root cause and is actively working on a fix. We apologize for any inconvenience and will provide updates as soon as more information becomes available.
- monitoring Jan 29, 2025, 01:56 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 29, 2025, 03:29 AM UTC
This incident has been resolved.
Major January 16, 2025 Partial API Outage 6m Risk and Filter APIs
Started Jan 16, 2025, 10:36 PM UTC· resolved Jan 16, 2025, 10:42 PM UTC
- resolved Jan 17, 2025, 10:00 AM UTC
This incident has been resolved.
Minor October 31, 2024 Slightly elevated number of 5xx responses 6h 1m Risk and Filter APIs
Started Oct 31, 2024, 03:29 PM UTC· resolved Oct 31, 2024, 09:30 PM UTC
- identified Oct 31, 2024, 03:29 PM UTC
We are currently experiencing a slightly elevated number of 5xx response errors. Our team has identified the core issue and is actively working on a fix. Please rest assured that no data has been lost.
- resolved Oct 31, 2024, 09:30 PM UTC
A fix has been implemented and all issues are resolved.