Carta experienced a notice incident on February 13, 2025, lasting 6h 17m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Feb 13, 2025, 09:58 PM UTC
We are currently investigating this issue.
- identified Feb 13, 2025, 10:28 PM UTC
The issue has been identified with a third-party vendor. As a temporary workaround, customers can click the "call phone" option at the bottom of the verification page.
- monitoring Feb 14, 2025, 02:12 AM UTC
We are seeing a reduction in delivery failures when sending messages to devices on the AT&T network. Users who are unable to receive authentication codes via SMS can select the "call phone" option at the bottom of the verification page as a workaround. We are continuing to monitor the situation.
- resolved Feb 14, 2025, 04:15 AM UTC
The outage that occurred earlier has been resolved and the team will continue to monitor the systems affected today to ensure availability in the future.