Carrot experienced a major incident on January 24, 2026 affecting Member Websites, lasting 16m. The incident has been resolved; the full update timeline is below.
Affected components
Member Websites
Update timeline
- identified Jan 24, 2026, 05:22 PM UTC
There is an issue with some Carrot Web form submissions being sent to Carrot CRM. Over night there were errors on page load when this issue was hit. Form entries are saved and available in Carrot Web → Forms, but some are not being successfully transferred to Carrot CRM.
- monitoring Jan 24, 2026, 05:34 PM UTC
A fix has been implemented and is being validated.
- resolved Jan 24, 2026, 05:38 PM UTC
This has been validated as resolved for new incoming form submissions