Carrot incident

Members Encountering Redirect Loops

Critical Resolved View vendor source →

Carrot experienced a critical incident on August 8, 2019 affecting Member Websites and User Account Admin, lasting 3m. The incident has been resolved; the full update timeline is below.

Started
Aug 08, 2019, 05:50 PM UTC
Resolved
Aug 08, 2019, 05:54 PM UTC
Duration
3m
Detected by Pingoru
Aug 08, 2019, 05:50 PM UTC

Affected components

Member WebsitesUser Account Admin

Update timeline

  1. investigating Aug 08, 2019, 05:50 PM UTC

    We are currently investigating this issue.

  2. monitoring Aug 08, 2019, 05:53 PM UTC

    A fix was implemented within minutes and we are monitoring the issue

  3. resolved Aug 08, 2019, 05:54 PM UTC

    This incident has been resolved.