Carrot incident

Database Performance Issues

Notice Resolved View vendor source →

Carrot experienced a notice incident on August 16, 2019 affecting Member Websites and User Account Admin and 1 more component, lasting 7h 15m. The incident has been resolved; the full update timeline is below.

Started
Aug 16, 2019, 03:45 PM UTC
Resolved
Aug 16, 2019, 11:00 PM UTC
Duration
7h 15m
Detected by Pingoru
Aug 16, 2019, 03:45 PM UTC

Affected components

Member WebsitesUser Account AdminAPI

Update timeline

  1. investigating Aug 16, 2019, 03:45 PM UTC

    We are currently investigating nightly database performance issues causing request timeouts.

  2. resolved Aug 19, 2019, 04:22 PM UTC

    We are successfully mitigating this issue