Carrot incident

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Critical Resolved View vendor source →

Carrot experienced a critical incident on October 3, 2019 affecting Member Websites and User Account Admin, lasting 14m. The incident has been resolved; the full update timeline is below.

Started
Oct 03, 2019, 10:38 PM UTC
Resolved
Oct 03, 2019, 10:53 PM UTC
Duration
14m
Detected by Pingoru
Oct 03, 2019, 10:38 PM UTC

Affected components

Member WebsitesUser Account Admin

Update timeline

  1. investigating Oct 03, 2019, 10:38 PM UTC

    We are currently investigating this issue.

  2. monitoring Oct 03, 2019, 10:49 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 03, 2019, 10:53 PM UTC

    This incident has been resolved.

  4. postmortem Oct 14, 2019, 03:33 PM UTC

    A change we made adding a new feature to our [carrot.com](http://carrot.com) code caused performance problems that took the site down. We have put processes in place to prevent changes like that making it into our codebase.