Carrot incident

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Critical Resolved View vendor source →

Carrot experienced a critical incident on March 19, 2020 affecting Member Websites and User Account Admin and 1 more component, lasting 54m. The incident has been resolved; the full update timeline is below.

Started
Mar 19, 2020, 11:17 PM UTC
Resolved
Mar 20, 2020, 12:12 AM UTC
Duration
54m
Detected by Pingoru
Mar 19, 2020, 11:17 PM UTC

Affected components

Member WebsitesUser Account AdminAPI

Update timeline

  1. investigating Mar 19, 2020, 11:17 PM UTC

    We are currently investigating this issue.

  2. investigating Mar 19, 2020, 11:18 PM UTC

    We are continuing to investigate this issue.

  3. identified Mar 19, 2020, 11:37 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Mar 19, 2020, 11:53 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Mar 20, 2020, 12:12 AM UTC

    This incident has been resolved.