Carrot incident

Intermittent Timeouts

Major Resolved View vendor source →

Carrot experienced a major incident on August 7, 2020 affecting Member Websites and API, lasting 51m. The incident has been resolved; the full update timeline is below.

Started
Aug 07, 2020, 07:31 PM UTC
Resolved
Aug 07, 2020, 08:22 PM UTC
Duration
51m
Detected by Pingoru
Aug 07, 2020, 07:31 PM UTC

Affected components

Member WebsitesAPI

Update timeline

  1. investigating Aug 07, 2020, 07:31 PM UTC

    We are currently investigating this issue.

  2. identified Aug 07, 2020, 07:48 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 07, 2020, 08:07 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 07, 2020, 08:22 PM UTC

    This incident has been resolved.