Carrot incident

Intermittence in customer sites

Major Resolved View vendor source →

Carrot experienced a major incident on October 5, 2020 affecting Member Websites, lasting 1h 47m. The incident has been resolved; the full update timeline is below.

Started
Oct 05, 2020, 09:20 PM UTC
Resolved
Oct 05, 2020, 11:07 PM UTC
Duration
1h 47m
Detected by Pingoru
Oct 05, 2020, 09:20 PM UTC

Affected components

Member Websites

Update timeline

  1. investigating Oct 05, 2020, 09:20 PM UTC

    We are currently investigating an intermittence in our service.

  2. monitoring Oct 05, 2020, 09:54 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Oct 05, 2020, 09:56 PM UTC

    Latency issues have been solved, we don't expect more intermittence in the service

  4. resolved Oct 05, 2020, 11:07 PM UTC

    All services are operational