Carrot incident

Network issues

Minor Resolved View vendor source →

Carrot experienced a minor incident on October 21, 2020 affecting Member Websites and API, lasting 2h 29m. The incident has been resolved; the full update timeline is below.

Started
Oct 21, 2020, 11:02 PM UTC
Resolved
Oct 22, 2020, 01:32 AM UTC
Duration
2h 29m
Detected by Pingoru
Oct 21, 2020, 11:02 PM UTC

Affected components

Member WebsitesAPI

Update timeline

  1. investigating Oct 21, 2020, 11:02 PM UTC

    We are currently investigating this issue.

  2. investigating Oct 21, 2020, 11:02 PM UTC

    We're investigating intermittence in our network.

  3. identified Oct 22, 2020, 01:02 AM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Oct 22, 2020, 01:11 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Oct 22, 2020, 01:32 AM UTC

    This incident has been resolved.