Carrot experienced a minor incident on August 24, 2023 affecting Member Websites and API, lasting 22d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Member WebsitesAPI
Update timeline
- investigating Aug 24, 2023, 09:35 PM UTC
We are currently experiencing text message deliverability issues with T-mobile/Sprint network. Please ensure that your email notifications are turned on.
- investigating Aug 25, 2023, 07:29 PM UTC
We are continuing to investigate this issue.
- investigating Aug 25, 2023, 07:30 PM UTC
We are continuing to investigate this issue.
- resolved Sep 15, 2023, 11:31 PM UTC
We narrowed this issue down to a specific outgoing phone number's reputation with T-Mobile and have cycled in a new phone number to replace it.