Carrot incident

Networking latency

Minor Resolved View vendor source →

Carrot experienced a minor incident on September 14, 2021 affecting Member Websites and Support Messenger and 1 more component, lasting 1h 12m. The incident has been resolved; the full update timeline is below.

Started
Sep 14, 2021, 02:47 PM UTC
Resolved
Sep 14, 2021, 03:59 PM UTC
Duration
1h 12m
Detected by Pingoru
Sep 14, 2021, 02:47 PM UTC

Affected components

Member WebsitesSupport MessengerUser Account AdminAPI

Update timeline

  1. investigating Sep 14, 2021, 02:47 PM UTC

    We are currently investigating this issue.

  2. monitoring Sep 14, 2021, 03:27 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Sep 14, 2021, 03:29 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Sep 14, 2021, 03:59 PM UTC

    This incident has been resolved.