Carrot incident

User account admin outage

Major Resolved View vendor source →

Carrot experienced a major incident on June 6, 2024 affecting User Account Admin and API, lasting 1h 40m. The incident has been resolved; the full update timeline is below.

Started
Jun 06, 2024, 07:44 PM UTC
Resolved
Jun 06, 2024, 09:24 PM UTC
Duration
1h 40m
Detected by Pingoru
Jun 06, 2024, 07:44 PM UTC

Affected components

User Account AdminAPI

Update timeline

  1. investigating Jun 06, 2024, 07:44 PM UTC

    We are currently investigating this issue.

  2. identified Jun 06, 2024, 07:44 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jun 06, 2024, 07:50 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Jun 06, 2024, 08:20 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Jun 06, 2024, 09:24 PM UTC

    This incident has been resolved.