Carrot incident

Network timeouts

Critical Resolved View vendor source →

Carrot experienced a critical incident on May 12, 2025 affecting Member Websites and User Account Admin and 1 more component, lasting 1h 15m. The incident has been resolved; the full update timeline is below.

Started
May 12, 2025, 11:02 PM UTC
Resolved
May 13, 2025, 12:17 AM UTC
Duration
1h 15m
Detected by Pingoru
May 12, 2025, 11:02 PM UTC

Affected components

Member WebsitesUser Account AdminAPI

Update timeline

  1. investigating May 12, 2025, 11:02 PM UTC

    We are currently investigating this issue.

  2. investigating May 12, 2025, 11:18 PM UTC

    We are continuing to investigate this issue.

  3. identified May 12, 2025, 11:52 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring May 12, 2025, 11:52 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved May 13, 2025, 12:17 AM UTC

    This incident has been resolved.