Carousel Digital Signage incident

New Account Provisioning Delayed

Minor Resolved View vendor source →

Carousel Digital Signage experienced a minor incident on December 8, 2021 affecting New Account Provisioning, lasting 1h 51m. The incident has been resolved; the full update timeline is below.

Started
Dec 08, 2021, 05:23 PM UTC
Resolved
Dec 08, 2021, 07:15 PM UTC
Duration
1h 51m
Detected by Pingoru
Dec 08, 2021, 05:23 PM UTC

Affected components

New Account Provisioning

Update timeline

  1. investigating Dec 08, 2021, 05:23 PM UTC

    We are currently investigating an issue preventing new Carousel Cloud accounts from being provisioned.

  2. monitoring Dec 08, 2021, 07:03 PM UTC

    We have identified an issue and have implemented a potential fix. We are currently testing to verify whether or not the issue is completely resolved.

  3. resolved Dec 08, 2021, 07:15 PM UTC

    This incident has been resolved. New account provisioning has been restored to normal.