Carousel Digital Signage incident

New Account Provisioning Delayed

Minor Resolved View vendor source →

Carousel Digital Signage experienced a minor incident on December 22, 2021 affecting New Account Provisioning, lasting 7h 35m. The incident has been resolved; the full update timeline is below.

Started
Dec 22, 2021, 02:14 PM UTC
Resolved
Dec 22, 2021, 09:50 PM UTC
Duration
7h 35m
Detected by Pingoru
Dec 22, 2021, 02:14 PM UTC

Affected components

New Account Provisioning

Update timeline

  1. investigating Dec 22, 2021, 02:14 PM UTC

    We are currently investigating an issue with several of our upstream providers that is preventing new Carousel Cloud accounts from being provisioned. Current customers are not impacted by this issue.

  2. monitoring Dec 22, 2021, 08:07 PM UTC

    Our upstream providers have implemented fixes, and we are able to provision new Carousel Cloud accounts once again. We will continue to monitor the situation.

  3. resolved Dec 22, 2021, 09:50 PM UTC

    This incident has been resolved.