Carousel Digital Signage incident

New Account Provisioning Delayed

Minor Resolved View vendor source →

Carousel Digital Signage experienced a minor incident on January 11, 2022 affecting New Account Provisioning, lasting 20h 51m. The incident has been resolved; the full update timeline is below.

Started
Jan 11, 2022, 06:38 PM UTC
Resolved
Jan 12, 2022, 03:29 PM UTC
Duration
20h 51m
Detected by Pingoru
Jan 11, 2022, 06:38 PM UTC

Affected components

New Account Provisioning

Update timeline

  1. identified Jan 11, 2022, 06:38 PM UTC

    We are currently investigating an issue preventing new Carousel Cloud accounts from being provisioned. Current customers are not impacted by this issue.

  2. monitoring Jan 11, 2022, 09:45 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 12, 2022, 03:29 PM UTC

    This incident has been resolved.