Carousel Digital Signage incident

Carousel Cloud Account Access Degraded

Minor Resolved View vendor source →

Carousel Digital Signage experienced a minor incident on January 14, 2022 affecting Carousel Cloud Account Access, lasting 3h 41m. The incident has been resolved; the full update timeline is below.

Started
Jan 14, 2022, 05:34 PM UTC
Resolved
Jan 14, 2022, 09:16 PM UTC
Duration
3h 41m
Detected by Pingoru
Jan 14, 2022, 05:34 PM UTC

Affected components

Carousel Cloud Account Access

Update timeline

  1. investigating Jan 14, 2022, 05:34 PM UTC

    Some customer accounts may experience intermittent access issues and performance instability. We are currently investigating the cause and working towards a resolution.

  2. identified Jan 14, 2022, 08:16 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jan 14, 2022, 09:04 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 14, 2022, 09:16 PM UTC

    This incident has been resolved.