Carousel Digital Signage experienced a major incident on June 9, 2022 affecting Outbound Email Delivery, lasting 1h 27m. The incident has been resolved; the full update timeline is below.
Affected components
Outbound Email Delivery
Update timeline
- investigating Jun 09, 2022, 02:43 PM UTC
Carousel Cloud systems are currently being impacted by an outage with our email provider. The provider is actively working on the issue. Until it is resolved, outbound emails from Carousel Cloud systems (user invite, player status, content approval email etc) will not be delivered. We will continue to update this page as we work through this issue.
- investigating Jun 09, 2022, 02:43 PM UTC
We are continuing to investigate this issue.
- identified Jun 09, 2022, 03:51 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Jun 09, 2022, 04:11 PM UTC
This incident has been resolved.