Carousel Digital Signage incident

Carousel Cloud Account Access Degraded

Minor Resolved View vendor source →

Carousel Digital Signage experienced a minor incident on June 30, 2023 affecting Carousel Cloud Account Access, lasting 2h 15m. The incident has been resolved; the full update timeline is below.

Started
Jun 30, 2023, 03:46 PM UTC
Resolved
Jun 30, 2023, 06:01 PM UTC
Duration
2h 15m
Detected by Pingoru
Jun 30, 2023, 03:46 PM UTC

Affected components

Carousel Cloud Account Access

Update timeline

  1. investigating Jun 30, 2023, 03:46 PM UTC

    Our monitoring systems are indicating that some customers may be experiencing connectivity issues with Carousel Cloud. We are actively investigating the issue.

  2. investigating Jun 30, 2023, 04:32 PM UTC

    We are continuing to investigate this issue.

  3. investigating Jun 30, 2023, 05:09 PM UTC

    We are continuing to investigate this issue.

  4. identified Jun 30, 2023, 05:35 PM UTC

    AWS is experiencing an outage which is still effecting a small number of Carousel Cloud customers. They are working to implement a fix as soon as possible.

  5. resolved Jun 30, 2023, 06:01 PM UTC

    The issue has been resolved for all effected Carousel Cloud customers.