Carousel Digital Signage incident

Carousel Cloud Account Access Degraded

Major Resolved View vendor source →

Carousel Digital Signage experienced a major incident on November 1, 2023 affecting Carousel Cloud Account Access, lasting 26m. The incident has been resolved; the full update timeline is below.

Started
Nov 01, 2023, 10:05 PM UTC
Resolved
Nov 01, 2023, 10:32 PM UTC
Duration
26m
Detected by Pingoru
Nov 01, 2023, 10:05 PM UTC

Affected components

Carousel Cloud Account Access

Update timeline

  1. investigating Nov 01, 2023, 10:05 PM UTC

    Some of our customer are unable to access Carousel. We are currently investigating this issue.

  2. identified Nov 01, 2023, 10:08 PM UTC

    The issue has been identified and fix is being implemented.

  3. monitoring Nov 01, 2023, 10:16 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 01, 2023, 10:32 PM UTC

    This incident has been resolved.