Carousel Digital Signage experienced a notice incident on December 15, 2023 affecting Carousel Cloud Account Access, lasting 8h 51m. The incident has been resolved; the full update timeline is below.
Affected components
Carousel Cloud Account Access
Update timeline
- investigating Dec 15, 2023, 07:27 PM UTC
We received reports of some customers using 3rd party SSO integrations being unable to log in to Carousel Cloud. Customers facing this issue are still able to log in using a Carousel Site Admin Account in the meantime. We are working towards a fix and will provide updates as they become available.
- identified Dec 15, 2023, 07:57 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Dec 15, 2023, 09:45 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 16, 2023, 04:18 AM UTC
This incident has been resolved.