Carousel Digital Signage incident

Issues provisioning new Brightsign Players

Notice Resolved View vendor source →

Carousel Digital Signage experienced a notice incident on January 26, 2024, lasting 4h 18m. The incident has been resolved; the full update timeline is below.

Started
Jan 26, 2024, 04:35 PM UTC
Resolved
Jan 26, 2024, 08:54 PM UTC
Duration
4h 18m
Detected by Pingoru
Jan 26, 2024, 04:35 PM UTC

Update timeline

  1. investigating Jan 26, 2024, 04:35 PM UTC

    Some customers have reported that they are unable to provision new Brightsign players to their Carousel Cloud System. We are currently investigating the issue and will provide updates as they become available.

  2. identified Jan 26, 2024, 05:39 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jan 26, 2024, 08:54 PM UTC

    This incident has been resolved.