Carousel Digital Signage incident

Issues with Mersive Solstice and Embedded Express Players

Notice Resolved View vendor source →

Carousel Digital Signage experienced a notice incident on February 14, 2024, lasting 1d 11h. The incident has been resolved; the full update timeline is below.

Started
Feb 14, 2024, 06:41 PM UTC
Resolved
Feb 16, 2024, 05:56 AM UTC
Duration
1d 11h
Detected by Pingoru
Feb 14, 2024, 06:41 PM UTC

Update timeline

  1. investigating Feb 14, 2024, 06:41 PM UTC

    We are currently experiencing issues with Mersive Solstice and Embedded Express Players functioning. We are investigating the issue and will provide updates as they become available.

  2. identified Feb 14, 2024, 07:32 PM UTC

    We have identified the underlying issue and are working towards a resolution.

  3. monitoring Feb 14, 2024, 10:13 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. identified Feb 14, 2024, 10:42 PM UTC

    The issue has been identified and a fix is being implemented.

  5. identified Feb 15, 2024, 03:30 PM UTC

    We are continuing to work on a fix for this issue.

  6. resolved Feb 16, 2024, 05:56 AM UTC

    This incident has been resolved.