Carousel Digital Signage incident

Degraded performance of Full Screen Alerts containing video via CAP or manual enablement

Notice Resolved View vendor source →

Carousel Digital Signage experienced a notice incident on May 3, 2024, lasting 4d. The incident has been resolved; the full update timeline is below.

Started
May 03, 2024, 05:12 PM UTC
Resolved
May 07, 2024, 05:23 PM UTC
Duration
4d
Detected by Pingoru
May 03, 2024, 05:12 PM UTC

Update timeline

  1. investigating May 03, 2024, 05:12 PM UTC

    We have identified an issue with BrightSign players and are testing a possible resolution.

  2. monitoring May 06, 2024, 08:37 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 07, 2024, 05:23 PM UTC

    This incident has been resolved.