Carousel Digital Signage incident

Increased instances of 500 errors

Notice Resolved View vendor source →

Carousel Digital Signage experienced a notice incident on October 17, 2024, lasting 3h 14m. The incident has been resolved; the full update timeline is below.

Started
Oct 17, 2024, 08:44 PM UTC
Resolved
Oct 17, 2024, 11:59 PM UTC
Duration
3h 14m
Detected by Pingoru
Oct 17, 2024, 08:44 PM UTC

Update timeline

  1. investigating Oct 17, 2024, 08:44 PM UTC

    Some customers are experiencing increased instances of 500 errors while navigating the UI. We have identified the issue and are actively working on a fix.

  2. identified Oct 17, 2024, 08:45 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 17, 2024, 09:52 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 17, 2024, 11:59 PM UTC

    This incident has been resolved.