Carolina Digital Phone Outage History

Carolina Digital Phone is up right now

Carolina Digital Phone had 2 outages in the last 2 years totaling 5h 46m of downtime — averaging 0.1 incidents per month.

There were 2 Carolina Digital Phone outages since December 13, 2025 totaling 5h 46m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.carolinadigitalphone.com

Minor February 21, 2026

Service Notice: Scheduled Network Maintenance – Raleigh Data Center

Detected by Pingoru
Feb 21, 2026, 12:00 PM UTC
Resolved
Feb 21, 2026, 12:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Feb 21, 2026, 01:42 PM UTC

    Our data center partner, MCNC.org, located in the Raleigh, North Carolina area, is currently performing scheduled network maintenance. As a result, voice services at that facility are temporarily offline. The good news — your calls should not be affected. Carolina Digital Phone is built with a geo-redundant infrastructure, meaning your devices will automatically route through one of our other servers located in Greensboro, NC, or Dallas, TX for uninterrupted call processing. In the unlikely event that you do experience any issues, please don't hesitate to reach out to our support team at [email protected], and we'll get things sorted out right away. Maintenance is expected to be completed by noon today. We appreciate your patience and thank you for your continued trust in Carolina Digital Phone.

Read the full incident report →

Critical December 13, 2025

Data Center Outage - Service Update: MCNC Data Center Maintenance

Detected by Pingoru
Dec 13, 2025, 05:15 PM UTC
Resolved
Dec 13, 2025, 11:01 PM UTC
Duration
5h 46m
Affected: Voice Services Platform - Raleigh, NCQoS Voice Services Monitoring - Research Triangle Park, NCVoice Services Web Portal - Raleigh, NC
Timeline · 2 updates
  1. investigating Dec 13, 2025, 05:15 PM UTC

    We are writing to provide an update regarding the network maintenance previously scheduled this morning at 5 am for our MCNC.org data center. The planned upgrade work at MCNC has not yet been completed. To ensure continued service stability, we have temporarily routed all customer portals and mobile application traffic through our data centers in Greensboro, North Carolina, and Dallas, Texas. Services remain operational during this interim configuration. This work is part of an ongoing effort to replace and upgrade switching infrastructure within the MCNC data center. The current maintenance window will focus on transitioning high-volume traffic flows to newly deployed core switches. We appreciate your patience as this infrastructure work continues and will provide further updates as progress is made. If you have any questions or experience issues during this period, please contact Carolina Digital Phone support.

  2. resolved Dec 13, 2025, 11:01 PM UTC

    Connectivity at the Raleigh, North Carolina, MCNC.ORG Data center has been restored. Our geo-redundant voice services platform is designed to manage call traffic during events of this nature automatically. As expected, most services continued to operate normally. Impact was limited to devices configured with a single connection to the Raleigh data center, and geo-redundant connectivity across all voice services was not enabled. During the transition, some browser-based applications may have relied on cached sessions and temporarily lost connectivity. This can be resolved by clearing the browser cache and reloading the application. We appreciate your patience and understanding while service was fully restored.

Read the full incident report →