Caregility Outage History

Caregility had 2 outages in the last 2 years — averaging 0.1 incidents per month.

There were 2 Caregility outages since July 8, 2025. Each is summarised below — incident details, duration, and resolution information.

Minor January 8, 2026

IMPORTANT: Platform Disruption

Affected: Admin PortalP2P 2.0

Timeline · 2 updates

investigating Jan 08, 2026, 05:20 PM UTC

Service Update Announcement Dear Valued Customer, We are continuing to receive reports of intermittent issues related to this morning’s outage. Our team is actively investigating and will provide an update within the next 30 minutes. If you are still experiencing any issues, please contact Technical Support at 1-866-300-0884. Sincerely, The Caregility Team 1-866-300-0884 [email protected]
resolved Jan 08, 2026, 08:26 PM UTC

This incident has been resolved.

Notice July 8, 2025

Timeline · 1 update

resolved Jul 09, 2025, 09:34 PM UTC

On July 8th, 2025, between 3:30PM and 3:50PM ET, some users had trouble starting new iConsult 2.0 and iObserver calls. They saw a message saying, “the device cannot be started”. Ongoing sessions were not impacted. The disruption was caused by a delay in the Cloud vendor’s replication service into the read datastore, which provides the device status information. This delay caused the system to incorrectly determine the APS device as offline, preventing new calls from being placed using that APS device. he issue was resolved on its own once the replication delay in the datastore returned to normal. We have identified the root cause and implemented new safeguards to prevent this from happening again and developed plans for long term resolution.