Care Control Outage History

Care Control is up right now

Care Control had 3 outages in the last 2 years totaling 16m of downtime — averaging 0.1 incidents per month.

There were 3 Care Control outages since August 22, 2025 totaling 16m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://www.carecontrol-status.co.uk

Notice May 13, 2026

Brief Service Interruption - Resolved

Detected by Pingoru
May 13, 2026, 11:45 AM UTC
Resolved
May 13, 2026, 11:45 AM UTC
Duration
—
Timeline · 1 update
  1. resolved May 13, 2026, 03:33 PM UTC

    Some customers may have experienced a brief interruption when accessing Care Control Pocket, Mobile and eMAR at 12:45 - 14:35. This happened following an update. Our team quickly identified the issue, restored the correct setting and services recovered shortly after. All affected services are now operating normally. We have also added further checks to help prevent this happening during future updates. We apologise for any inconvenience caused and thank you for your patience.

Read the full incident report →

Notice May 12, 2026

Android Device Access - Resolved

Detected by Pingoru
May 12, 2026, 09:00 AM UTC
Resolved
May 12, 2026, 09:00 AM UTC
Duration
—
Timeline · 1 update
  1. resolved May 13, 2026, 03:32 PM UTC

    Some customers using older Android devices may have had difficulty accessing Care Control Pocket, Mobile and eMAR at 10:05 - 12:25 This was caused by a behind-the-scenes security update that affected how some older devices connected to our services. Our team identified the issue and applied an update to restore access for those devices. Services are now operating normally. We apologise for any inconvenience caused and thank you for your patience.

Read the full incident report →

Major August 22, 2025

Application Degraded Performance

Detected by Pingoru
Aug 22, 2025, 08:44 AM UTC
Resolved
Aug 22, 2025, 09:01 AM UTC
Duration
16m
Affected: Care Control DatabasesCloud Apps (Care Planning, Admin, HR, Insights, Org Management, Roster, Consolidated Invoicing, CRM and Payroll)Device Applications (Pocket, Mobile, eMAR, Screens, and Academy)
Timeline · 5 updates
  1. investigating Aug 22, 2025, 08:44 AM UTC

    We are currently investigating this issue.

  2. identified Aug 22, 2025, 08:45 AM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Aug 22, 2025, 09:00 AM UTC

    We are continuing to work on a fix for this issue.

  4. resolved Aug 22, 2025, 09:01 AM UTC

    This incident has been resolved.

  5. postmortem Aug 22, 2025, 10:08 AM UTC

    On 22nd August 2025, some customers on Stacks 1, 3, and 8 experienced a short outage between 09:15 and 09:36 AM due to unexpected network issues on our provider’s shared infrastructure. Services were fully restored once the source of the problem was identified, and steps have since been taken to prevent this from happening again. We’re also reviewing our own systems to make sure we can respond even faster in the future. We’re very sorry for any disruption this may have caused and want to reassure you that keeping our services reliable and stable is always our top priority. If you have any questions, our support team is here to help at [[email protected]](mailto:[email protected]).

Read the full incident report →