CardinalCommerce experienced a notice incident on January 31, 2024 affecting Cardinal Consumer Authentication (3DS) and Cardinal API and 1 more component, lasting 33m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 31, 2024, 06:03 AM UTC
Cardinal monitoring has detected intermittent issues processing consumer authentication (3DS) transactions. We are investigating the cause and working urgently to resolve the issue. Impact: Merchants and Partners may be experiencing downgraded performance when attempting to complete 3DS authentication. We regret any inconvenience this may cause for our affected Merchants and Partners. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cardinal support team if you have any questions or concerns: https://support.cardinalcommerce.com [email protected]
- resolved Jan 31, 2024, 06:36 AM UTC
The issue has now been fully resolved by the third party downstream provider. Transaction processing has now resumed as normal. Reported Start Time: 1.31.24 @ 05:30:30 GMT Reported End Time: 1.31.24 @ 05:33:05 GMT Please do not hesitate to contact the Cardinal support team if you have any questions or concerns.