CardinalCommerce experienced a minor incident on March 4, 2024 affecting VCAS Issuer Services and The Real-time Data Exchange (RDX) and 1 more component, lasting 35m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 04, 2024, 06:51 PM UTC
Cardinal monitoring has detected intermittent latency and connectivity issues with our MAX platform. As a result, message processing may experience periods of latency. We regret any inconvenience this may cause for our affected clients and cardholders. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cardinal support team if you have any questions or concerns.
- resolved Mar 04, 2024, 07:27 PM UTC
This issue has now been fully resolved. Visa is conducting an internal review of the event to mitigate against future occurrences. Reported Start Time: 18:30 UTC Reported End Time: 18:38 UTC Please do not hesitate to contact your local VISA support team if you have any questions or concerns. VISA local support channels by Region: LAC - VCSA can be accessed via Visa Online (https://www.visaonline.com) AP - [email protected] CEMEA - [email protected] EU - [email protected] NA - [email protected] CardinalCommerce Support (https://support.cardinalcommerce.com)