CardinalCommerce experienced a minor incident on March 26, 2024 affecting Cardinal Consumer Authentication (3DS) and Cardinal API and 1 more component, lasting 28m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 26, 2024, 02:35 PM UTC
Cardinal monitoring has detected intermittent issues processing consumer authentication (3DS) transactions. We are investigating the cause and working urgently to resolve the issue. Impact: Merchants and Partners may be experiencing downgraded performance when attempting to complete 3DS authentication. Start Time: 14:15UTC We regret any inconvenience this may cause for our affected Merchants and Partners. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cardinal support team if you have any questions or concerns: https://support.cardinalcommerce.com [email protected]
- investigating Mar 26, 2024, 02:36 PM UTC
We are continuing to investigate this issue.
- resolved Mar 26, 2024, 03:04 PM UTC
This issue has now been fully resolved. Cardinal is conducting an internal review of the event to mitigate against future occurrences. Reported Start Time: 14:15 UTC Reported End Time: 14:46 UTC Please do not hesitate to contact the Cardinal support team if you have any questions or concerns.