CardinalCommerce experienced a notice incident on April 5, 2024 affecting Reporting Extract, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- resolved Apr 05, 2024, 04:32 PM UTC
Visa monitoring has detected temporary latency with our outbound file delivery process through SFTP. Estimated Start Date/Time: April 5th 05:30 UTC Estimated End Date/Time: April 5th 12:20 UTC Impact: Issuers utilizing SFTP Daily Reporting services may have received partial reports and or experience delays with receiving daily automated SFTP reports. There is no impact to File Processor services. Daily Reporting services have been restored. Our engineers will be backfilling daily reports that were impacted during this window. Please do not hesitate to contact your local VISA support team if you have any questions or concerns. VISA local support channels by Region: LAC - VCSA can be accessed via Visa Online (https://www.visaonline.com) AP - [email protected] CEMEA - [email protected] EU - [email protected] NA - [email protected] CardinalCommerce Support (https://support.cardinalcommerce.com)