CardinalCommerce experienced a minor incident on May 9, 2024 affecting Cardinal Consumer Authentication (3DS) and Cardinal API and 1 more component, lasting 1h 9m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 09, 2024, 12:54 PM UTC
Cardinal monitoring has detected intermittent issues processing consumer authentication (3DS) transactions. We are investigating the cause and working urgently to resolve the issue. Impact: Merchants and Partners may be experiencing downgraded performance when attempting to complete 3DS authentication. We regret any inconvenience this may cause for our affected Merchants and Partners. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cardinal support team if you have any questions or concerns: https://support.cardinalcommerce.com [email protected]
- monitoring May 09, 2024, 01:21 PM UTC
Cardinal monitoring detected intermittent issues processing consumer authentication (3DS) transactions. This issue has now been resolved: Reported Start Time: May 9th 12:27 UTC Reported End Time: May 9th 12:42 UTC Impact: Merchants may be experiencing higher than normal latency while processing 3D-Secure transactions resulting in an increase in Enrollment Status B (Bypass) and U (Unavailable). Depending on merchant specific business logic, these transactions may not have been authorized or would have been authorized as standard E-Commerce or Attempts transactions. Cardinal engineers are currently engaged investigating the root cause. Please do not hesitate to contact the Cardinal support team if you have any questions or concerns.
- resolved May 09, 2024, 02:03 PM UTC
This issue has now been fully resolved. Cardinal is conducting an internal review of the event to mitigate against future occurrences. Reported Start Time: 12:27 UTC Reported End Time: 12:42 UTC Please do not hesitate to contact the Cardinal support team if you have any questions or concerns.