CardinalCommerce incident

Centinel Latency - Cardinal Staging (https://centineltest.cardinalcommerce.com)

CardinalCommerce experienced a notice incident on May 16, 2024 affecting Cardinal Consumer Authentication (3DS) and Cardinal API and 1 more component, lasting 5h 32m. The incident has been resolved; the full update timeline is below.

Started: May 16, 2024, 10:27 AM UTC
Resolved: May 16, 2024, 04:00 PM UTC
Duration: 5h 32m
Detected by Pingoru: May 16, 2024, 10:27 AM UTC

Affected components

Cardinal Consumer Authentication (3DS)Cardinal APICardinal Hybrid API

Update timeline

identified May 16, 2024, 10:27 AM UTC

Cardinal monitoring has detected intermittent issues processing consumer authentication (3DS) transactions in the Cardinal Staging environment: https://centineltest.cardinalcommerce.com. We are investigating the cause and working urgently to resolve the issue. Estimated Start Time: May 15 19:20 UTC Estimated End Time: Ongoing Impact: In the Cardinal Staging environment (https://centineltest.cardinalcommerce.com) test cases may be experiencing higher than normal timeouts while processing Consumer Authentication transactions. Cardinal engineers are currently engaged in resolving this issue. The next update will be in 1 hour or as the current status changes. Please do not hesitate to contact the Cardinal support team if you have any questions or concerns.
resolved May 16, 2024, 04:00 PM UTC

This issue has now been fully resolved. Cardinal is conducting an internal review of the event to mitigate against future occurrences. Reported Start Time: May 15, 2024 19:20 UTC Reported End Time: May 16, 2024 15:00 UTC Please do not hesitate to contact the Cardinal support team if you have any questions or concerns.