CardinalCommerce experienced a minor incident on May 31, 2024 affecting VCAS Issuer Services and The Real-time Data Exchange (RDX) and 1 more component, lasting 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 31, 2024, 07:33 PM UTC
VISA monitoring has detected issues with select functionality or applications within the VCAS Portal https://identifiportal.cardinalcommerce.com/ Estimated Start Date/Time: May 31st, 2024 18:45 UTC Impact: Issuers may be experiencing inability to access the application or certain functionality within the VCAS portal. At this time, consumer authentication processing is not impacted. VISA engineers are currently engaged in resolving this issue. If you're continuing to have issues with the VCAS Portal please clear and refresh your browser cache. The next update will be in 1 hour or as the current status changes. Please do not hesitate to contact your local VISA support team if you have any questions or concerns. VISA Local Support Channels by Region Global and LAC - VISA Support Hub Portal (https://visasupporthub.visaonline.com) AP - [email protected] CEMEA - [email protected] EU - [email protected] NA - [email protected]
- resolved May 31, 2024, 08:33 PM UTC
This issue has now been fully resolved. Visa is conducting an internal review of the event to mitigate against future occurrences. Reported Start Time: May 31st, 2024 18:45 UTC Reported End Time: May 31st, 2024 20:25 UTC VISA Local Support Channels by Region Global and LAC - VISA Support Hub Portal (https://visasupporthub.visaonline.com) AP - [email protected] CEMEA - [email protected] EU - [email protected] NA - [email protected]