CardinalCommerce experienced a notice incident on June 10, 2024 affecting VCAS Portal, lasting 1h 7m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jun 10, 2024, 08:50 PM UTC
VISA monitoring has detected issues on the VCAS Portal Rules Manager application specifically the VCAS rule tester functionality. https://identifiportal.cardinalcommerce.com/ Impact: Issuers may be experiencing inability to test new rules against historical traffic within the VCAS Portal Rules Manager application. At this time, consumer authentication processing is not impacted, and other VCAS portal applications are functional. VISA engineers are currently engaged in resolving this issue. If you're continuing to have issues with the VCAS Portal please clear and refresh your browser cache. We'll send an update once the current status changes. Please do not hesitate to contact your local VISA support team if you have any questions or concerns. Global and LAC - VISA Support Hub Portal (https://visasupporthub.visaonline.com) AP - [email protected] CEMEA - [email protected] EU - [email protected] NA - [email protected]
- resolved Jun 10, 2024, 09:58 PM UTC
This issue has now been fully resolved. Visa is conducting an internal review of the event to mitigate against future occurrences. Please do not hesitate to contact your local VISA support team if you have any questions or concerns. Global and LAC - VISA Support Hub Portal (https://visasupporthub.visaonline.com) AP - [email protected] CEMEA - [email protected] EU - [email protected] NA - [email protected]