CardinalCommerce experienced a minor incident on August 7, 2024 affecting Cardinal Consumer Authentication (3DS) and Cardinal API and 1 more component, lasting 38m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 07, 2024, 03:12 AM UTC
Cardinal monitoring has detected intermittent issues processing consumer authentication (3DS) transactions. We are investigating the cause and working urgently to resolve the issue. Impact: Merchants and Partners may be experiencing downgraded performance when attempting to complete 3DS authentication. We regret any inconvenience this may cause for our affected Merchants and Partners. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cardinal support team if you have any questions or concerns: https://support.cardinalcommerce.com [email protected]
- resolved Aug 07, 2024, 03:51 AM UTC
This issue has now been fully resolved. Cardinal is conducting an internal review of the event to mitigate against future occurrences. Reported Start Time: 07 Aug 2024 at 02:05 UTC Reported End Time: 07 Aug 2024 at 03:19 UTC Customer Impact: During this time, Centinel merchants and partners would have experienced downgraded performance when attempting to complete VISA 3DS authentication resulting in an increase of enrollment status U - unavailable authentication. Depending on merchant logic post authentication, impacted transactions may not have been authorized or would have been authorized as Standard Electronic Commerce transactions. Please do not hesitate to contact the Cardinal support team if you have any questions or concerns. https://support.cardinalcommerce.com [email protected]