CardinalCommerce experienced a notice incident on August 21, 2024 affecting Cardinal Consumer Authentication (3DS) and Cardinal API and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- resolved Aug 21, 2024, 07:28 PM UTC
Cardinal monitoring detected intermittent issues processing consumer authentication (3DS) transactions. Issue has been fully resolved. Cardinal is conducting an internal review of the event to mitigate against future occurrences.. Start Time: 16:04 UTC End Time: 16:05 UTC Start Time: 16:29 UTC End Time: 16:39 UTC Impact: Merchants would have experienced higher than normal latency while processing 3D-Secure transactions resulting in an increase in Enrollment Status U (Unavailable). Depending on merchant specific business logic, these transactions may not have been authorized or would have been authorized as standard E-Commerce or Attempts transactions. Please do not hesitate to contact the Cardinal support team if you have any questions or concerns.