CardinalCommerce experienced a minor incident on September 4, 2024 affecting Cardinal Consumer Authentication (3DS) and Cardinal API and 1 more component, lasting 32m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 04, 2024, 06:44 PM UTC
Cardinal monitoring has detected intermittent issues processing consumer authentication (3DS) transactions. We are investigating the cause and working urgently to resolve the issue. Impact: Merchants and Partners may be experiencing downgraded performance when attempting to complete 3DS authentication. We regret any inconvenience this may cause for our affected Merchants and Partners. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cardinal support team if you have any questions or concerns: https://support.cardinalcommerce.com [email protected]
- resolved Sep 04, 2024, 07:17 PM UTC
This issue has been fully resolved and Cardinal is conducting an internal review of the event to mitigate against future occurrences. Reported Start Time: September 4th at 18:07 UTC Reported End Time: September 4th at 18:27 UTC Impact: Merchants may have experienced higher than normal latency while processing 3D-Secure transactions resulting in an increase in Errors or Enrollment Status U (Unavailable). Depending on merchant specific business logic, these transactions may not have been authorized or would have been authorized as standard E-Commerce transactions. Please do not hesitate to contact the Cardinal support team if you have any questions or concerns.