CardinalCommerce experienced a minor incident on October 7, 2024 affecting PayPal, lasting 8d 18h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Oct 07, 2024, 06:50 PM UTC
PayPal is currently experiencing intermittent system issues which may be impacting PayPal transaction processing on your Live Site. Estimated Start Date/Time: October 7th, 2024 at 18:10 UTC Impact: Merchants may be experiencing intermittent latency and possible timeouts when attempting to complete PayPal transactions. Cardinal engineers are currently engaged in resolving this issue. The next update will be in 1 hour or as the current status changes. Please do not hesitate to contact the Cardinal support team if you have any questions or concerns. https://www.paypal-status.com/product/production
- monitoring Oct 07, 2024, 09:11 PM UTC
PayPal latency has resolved at this time. Cardinal engineers are working with PayPal to identify root cause and remediation efforts against future occurrences. Estimated Start Date/Time: October 7th, 2024 at 18:10 UTC Estimated End Date/Time: October 7th, 2024 at 18:40 UTC Impact: Merchants may have experienced intermittent latency and possible timeouts when attempting to complete PayPal transactions. Please do not hesitate to contact the Cardinal support team if you have any questions or concerns.
- resolved Oct 16, 2024, 01:26 PM UTC
This incident has been resolved.