CardinalCommerce experienced a notice incident on November 5, 2024 affecting Cardinal Consumer Authentication (3DS) and Cardinal API and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- resolved Nov 05, 2024, 12:28 PM UTC
Cardinal monitoring detected intermittent latency processing Consumer Authentication with a direct ACS provider which has since resolved. Impacted ACS URL: https://labanquepostale-3ds-vdm.wlp-acs.com ACS Incident Status Page: https://ingenico-ogone.statuspage.io/incidents/wyzpsp6skt07 Estimated Start Time: 12:00 UTC Estimated End Time: 12:25 UTC Impact: Carte Bancaire transaction processing would experience increased latency with this ACS resulting in increased directory server timeouts (enrollment U) and Incomplete, or Unavailable Authentications. Depending on merchant specific business logic, these transactions may not have been authorized or would have been authorized as standard E-Commerce or Attempts transactions. Please do not hesitate to contact the Cardinal support team if you have any questions or concerns.